Success Archive

  • How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

    How Apple Turned Lemons Into Passion Fruit

    Fixing one bad customer experience is more valuable than providing 1,000 good ones.
    How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

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  • Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

    Service: It All Comes Out In The Wash

    How my local laundromat took Apple to the cleaners last week.
    Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

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  • They should all be on the same road, shouldn't they?

    Which Way To Wealth, Success & Happiness?

    They should all be on the same road, shouldn't they?
    They should all be on the same road, shouldn't they?

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  • If you’re the sensitive type, go click on the affiliate link over there and make us some money. If you’re not, stick with me for a bit, but know that...

    Warning – Cuss Words!

    Sometimes you just have to blow sh*t up
    If you’re the sensitive type, go click on the affiliate link over there and make us some money. If you’re not, stick with me for a bit, but know that...

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  • Are you actually communicating, or are you just talking a lot to make it sound like you're actually DOING something?

    Talk Normal, Stupid

    The dangerously seductive power of corporate speak
    Are you actually communicating, or are you just talking a lot to make it sound like you're actually DOING something?

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  • Look, when you’re in it, it's around you. When you strive to better yourself, your brain thinks of ways to do it. Sometimes your brain will give you lousy ideas, sometimes good ones. But even the lousy ideas can give rise to better ones.

    If You Don’t DO, You Ain’t Gonna GET

    When you're in it, it's around you!
    Look, when you’re in it, it's around you. When you strive to better yourself, your brain thinks of ways to do it. Sometimes your brain will give you lousy ideas, sometimes good ones. But even the lousy ideas can give rise to better ones.

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  • Here are 7 critical ideas that you should make sure you understand if you want to become one of those "switched on" people who are not just good at what they do, but outstanding, and outstanding at a lot of different things.

    How to Be Incredible Now

    If not sooner!
    Here are 7 critical ideas that you should make sure you understand if you want to become one of those "switched on" people who are not just good at what they do, but outstanding, and outstanding at a lot of different things.

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  • What used to work was just to dig in, start working, and do whatever came to mind. When I was running a single business, that actually worked pretty well, as long as I had enough caffeine in my system!

    Task Management

    What works for you?
    What used to work was just to dig in, start working, and do whatever came to mind. When I was running a single business, that actually worked pretty well, as long as I had enough caffeine in my system!

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  • I was talking to a two-year-old the other day, and you know what they told me? “No”. A lot. This finely-honed skill possessed by a typical two-year-old is unfortunately part...

    Just Say No

    And Leave Yes-terday Behind You
    I was talking to a two-year-old the other day, and you know what they told me? “No”. A lot. This finely-honed skill possessed by a typical two-year-old is unfortunately part...

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  • I’m involved in a partnership venture called SEO Ann Arbor. My business partner is Don Prior, who owns Network Services Group, LLC, just about the greatest computer services business on...

    Time and Effort is for Sissies and Samurai

    But I'll Whup Ya if You Don't Get Busy!
    I’m involved in a partnership venture called SEO Ann Arbor. My business partner is Don Prior, who owns Network Services Group, LLC, just about the greatest computer services business on...

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