sales Archive

  • How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

    How Apple Turned Lemons Into Passion Fruit

    Fixing one bad customer experience is more valuable than providing 1,000 good ones.
    How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

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  • Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

    Service: It All Comes Out In The Wash

    How my local laundromat took Apple to the cleaners last week.
    Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

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  • They should all be on the same road, shouldn't they?

    Which Way To Wealth, Success & Happiness?

    They should all be on the same road, shouldn't they?
    They should all be on the same road, shouldn't they?

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  • Is perfectionism slowing your project down, or benefiting it?

    Do It Now, Or Do It Right?

    Or can you do BOTH?
    Is perfectionism slowing your project down, or benefiting it?

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  • I'm not a sales manager, but I play one at work sometimes. Some thoughts on motivating sales staff.

    Tasers and Candy

    I'm not a sales manager, but I play one at work sometimes.
    I'm not a sales manager, but I play one at work sometimes. Some thoughts on motivating sales staff.

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