sales Archive
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How Apple Turned Lemons Into Passion Fruit
Fixing one bad customer experience is more valuable than providing 1,000 good ones.Posted on June 4, 2012 | No CommentsHow Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago. -
Service: It All Comes Out In The Wash
How my local laundromat took Apple to the cleaners last week.Posted on April 22, 2012 | No CommentsWhy AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to. -
Which Way To Wealth, Success & Happiness?
They should all be on the same road, shouldn't they?Posted on April 1, 2012 | No CommentsThey should all be on the same road, shouldn't they? -
Do It Now, Or Do It Right?
Or can you do BOTH?Posted on January 25, 2012 | No CommentsIs perfectionism slowing your project down, or benefiting it? -
Tasers and Candy
I'm not a sales manager, but I play one at work sometimes.Posted on December 24, 2011 | 1 CommentI'm not a sales manager, but I play one at work sometimes. Some thoughts on motivating sales staff.