humility Archive

  • How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

    How Apple Turned Lemons Into Passion Fruit

    Fixing one bad customer experience is more valuable than providing 1,000 good ones.
    Posted on June 4, 2012 | No Comments
    How Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago.

    Continue Reading...

  • A stint in foodservice beats any internship, anywhere, by combining thinking on your feet, hard work, service, and humility. And a little ballet training.

    Why Johnny Can’t Mop

    A stint in foodservice beats any internship, anywhere.
    Posted on May 23, 2012 | No Comments
    A stint in foodservice beats any internship, anywhere, by combining thinking on your feet, hard work, service, and humility. And a little ballet training.

    Continue Reading...

  • Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

    Service: It All Comes Out In The Wash

    How my local laundromat took Apple to the cleaners last week.
    Posted on April 22, 2012 | No Comments
    Why AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to.

    Continue Reading...