attitude Archive
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How Apple Turned Lemons Into Passion Fruit
Fixing one bad customer experience is more valuable than providing 1,000 good ones.Posted on June 4, 2012 | No CommentsHow Apple proved that there's a lot of truth in Pete Blackshaw's idea that "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000", and why I am now a rabid Apple convert, in spite of being a rabid foe just weeks ago. -
Service: It All Comes Out In The Wash
How my local laundromat took Apple to the cleaners last week.Posted on April 22, 2012 | No CommentsWhy AppleCare is probably an oxymoron, and why I like my local laundromat more than my formerly beloved MacBook. Which suddenly feels much heavier than it used to. -
Shed That Shroud Of Guilt
It's not especially attractivePosted on April 15, 2012 | No CommentsIt's not especially attractive -
Do You Realize How Awesome You Are?
How unbelievably awesome you are?Posted on February 13, 2012 | No CommentsWe’ve been watching you for some time now, and we’re quite impressed. The way you make your heart beat 100,000 times a day, pumping trillions of blood cells through your... -
The Happiness Diet
Is there such a thing?Posted on November 22, 2011 | 2 CommentsI've always found that fewer simple carbs - and fewer pre-prepared foods in general - helps me maintain an energetic, positive attitude. When I'm less tired, I'm much less often frustrated, and when I get more done, I'm happier. -
Having A Bad Day?
Why would you do a thing like that? Almost everything is working just fine.Posted on October 20, 2011 | No CommentsWhy would you do a thing like that? Almost everything is working just fine. -
All the Stuff that Gets in the Way of the Things You Want To Do!
You know it's gonna come upPosted on June 8, 2011 | No CommentsHave you ever noticed there is always stuff that gets in the way of the things you want to do? -
You Don’t Drown by Falling In Water
You Drown by Not Learning to Swim!Posted on March 14, 2011 | No CommentsHave you ever heard the saying: “You don’t drown by falling in water, you only drown if you stay there.” As far as I can figure out, it was first... -
Everything Doesn’t Happen for a Reason!
Until we CHOOSE the reasonPosted on March 4, 2011 | No CommentsI want to talk to you for a few minutes about a saying I’m sure you’ve heard many times. Maybe you even use it yourself from time to time. I... -
Don’t Just Do Something…
DO SOMETHING!Posted on February 28, 2011 | No CommentsThe other day I was having coffee with my friend Ian, who also writes for The Wellness Addict, and we were talking about what each of us could do to...