Comments on: Just Say No - And Leave Yes-terday Behind You http://thewellnessaddict.com/2011/08/just-say-no/ A Regular Injection Of Things To Make You Feel Good Tue, 27 Nov 2012 17:29:50 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Ian http://thewellnessaddict.com/2011/08/just-say-no/comment-page-1/#comment-523 Ian Mon, 29 Aug 2011 12:58:29 +0000 http://thewellnessaddict.com/?p=480#comment-523 Thank you Melissa; glad to see that Comcast's "Digital Media Outreach" team is on task. But it seems your comment is a little off-topic. Perhaps you would like to read the full article if you haven't? it really wasn't about Comcast at all. And regarding the information you're requesting? It feels a little odd that Comcast would send someone to my door unsolicited, and then ask ME to help refine their training when they perform poorly. I'm just going to leave the sales training up to Comcast. Best of luck. I mean that. I'm just not comfortable with "busting" on some guy who probably took a frustrating job out of necessity. Hey! Look! I just put to work one of the principles in the article! Let me add that this is my personal opinion, and does not necessarily reflect the views of other TWA authors, who are all in the next room at the moment watching the latest episode of "So You Think You Can Dance" and are probably quite happy with their Comcast service. Thank you Melissa; glad to see that Comcast’s “Digital Media Outreach” team is on task. But it seems your comment is a little off-topic. Perhaps you would like to read the full article if you haven’t? it really wasn’t about Comcast at all. And regarding the information you’re requesting? It feels a little odd that Comcast would send someone to my door unsolicited, and then ask ME to help refine their training when they perform poorly. I’m just going to leave the sales training up to Comcast. Best of luck. I mean that. I’m just not comfortable with “busting” on some guy who probably took a frustrating job out of necessity.

Hey! Look! I just put to work one of the principles in the article!

Let me add that this is my personal opinion, and does not necessarily reflect the views of other TWA authors, who are all in the next room at the moment watching the latest episode of “So You Think You Can Dance” and are probably quite happy with their Comcast service.

]]> By: Melissa Mendoza http://thewellnessaddict.com/2011/08/just-say-no/comment-page-1/#comment-522 Melissa Mendoza Thu, 25 Aug 2011 16:39:37 +0000 http://thewellnessaddict.com/?p=480#comment-522 Hi Ian, I would like to apologize for the poor experience we created and review this with area leadership. I agree that this is not the appropriate way for any agent to handle customer (or potential customer) interactions. Please email our team at the address below with a link to this post and either your address and the date or, at the least, the general area you are in and the approximate date and time of this interaction. We will see the salesperson is followed up with along with their management team. Thank you for your feedback. We appreciate the opportunity to improve the customer experience. Kind Regards, Melissa Mendoza Social Media Specialist National Customer Operations We_Can_Help@comcast.com @ComcastMelissa Hi Ian,

I would like to apologize for the poor experience we created and review this with area leadership. I agree that this is not the appropriate way for any agent to handle customer (or potential customer) interactions. Please email our team at the address below with a link to this post and either your address and the date or, at the least, the general area you are in and the approximate date and time of this interaction. We will see the salesperson is followed up with along with their management team.

Thank you for your feedback. We appreciate the opportunity to improve the customer experience.

Kind Regards,
Melissa Mendoza
Social Media Specialist
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa

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